Job Opportunity at Pier I, Savannah,Georgia as of September 18, 2013

18 September 2013

Job Title:      DC Supervisor

Reports to:    Director of DC Operations/Operations Manager




The primary purpose of the DC Supervisor is to provide operational leadership to assigned department(s) within the Pier 1 Distribution Center while embracing change, driving results and executing flawlessly.  By partnering with the DC Director/Operations Manager, this position is accountable for the successful operation of assigned department(s), as well as the development of local DC Associates, which will report to this position.  Responsibilities will include, facilitating the efficient flow of goods throughout assigned department(s) and promoting the highest level of service to our internal and external customers, with a continuous acceleration towards excellence.



Thought Leadership

  • Supports implementation of world-class best practices to create a competitive advantage.
  • Maintains a passion for customer service and is proactive in improving customer satisfaction.
  • Successfully supports ongoing change within DC.
  • Analyzes information and uses appropriate judgment to achieve expected results.
  • Builds relationships with management team within local DC, Corporate, and Field partners, in order to execute strategies.
  • Make A Difference - Work as a team, grow professionally, impact our community and impress, delight and respond to our customer.


Results Leadership

§  Leads DC Associates within department(s) in achieving aggressive goals and objectives as outlined in the Key Performance Indicators (KPI’s) of Safety, Service, Quality and Cost.

  • Plans and executes strategies to deliver expected results.
  • Responsible for the financial performance of the assigned department(s) within the DC, to include monitoring appropriate staffing levels, reducing damages and controlling supply costs.
  • Execution of daily and weekly objectives.
  • Creates a performance-based culture.

§  Manages process improvements to increase efficiencies.

§  Ensures compliance with company policies and procedures.

§  Supports an effective Safety program emphasizing employee involvement and training.

§  Protects company assets through the proper maintenance of company equipment.

  • Make It Happen - Use your talents, show initiative, take sensible risks, make a decision and follow through.


People Leadership

  • Selects, trains, motivates and develops associates to maximize performance.
  • Prepares and administers both verbal and written feedback to associates, which includes performance reviews, corrective actions and recognition.
  • Continually mentors and motivates team around continuous improvement and development of a performance culture.
  • Engages team to ensure a high level of associate involvement and continually looks for ways to develop team and self.

§  Assesses talent of associates and provides feedback for career planning goals and developmental plans.

§  Delegates responsibilities to associates and administrative staff.

  • Recognized as a leader that accepts feedback and continually looks for ways to develop self.
  • Establishes effective partnership with the Distribution Center Human Resources Manager.
  • Make A Point - Communicate openly, listen earnestly, give feedback honestly and take input graciously.



Personal Leadership 

§  Is accessible to associates.

  • Creates and sustains a safe work environment in order to eliminate injuries.
  • Demonstrates a passion for the business that inspires others.

§  Supports an Open Door Policy by ensuring all job related issues are resolved in prompt,

professional and impartial manner.

  • Maintains highest ethical standards and values.
  • Works collaboratively with others to support an environment that promotes the exchange of ideas and best practices.
  • Models the Mission, Vision and Values of the Distribution Center; interacts with associates openly, honestly, and consistently, ensuring all associates are treated with dignity and respect.
  • Make It Personal - Be passionate, be accessible, be accountable, respect others and do the right thing even when no one is looking.



Must be able to analyze information and use appropriate judgment, to achieve expected results.

Must possess good leadership and communication skills.

Able to develop talent within the DC.

Adheres to Pier 1 policies as defined in DC Associate Handbook including the Code of Conduct.

Regular on-time attendance.

Ability to work more than 40 hours per week, based on business needs.

Ability to work as scheduled, including weekends, evenings and holidays.

Ability to travel as required (DC Network meetings or for other special projects).

Any other tasks as assigned




Bachelor's Degree in related disciplines such as Logistics/Supply Chain, Business, Retail Management or equivalent experience.

3 plus years experience in a Leadership Role.

Experience in Transportation/Distribution/Supply Chain Management/WMS a PLUS!


The above statements are intended to describe the general nature and level of work that is expected to be performed.  They are not intended to be construed as an exhaustive listing of all responsibilities, duties and skills required.