JOb Opportunity at Pier I, Savannah, Georgia as of September 18, 2013

18 September 2013

Job Title:      Transportation Services Coordinator

Reports to:    Transportation Manager

 

 


Purpose:

The primary purpose of the Transportation Services Coordinator is to provide exceptional customer service to all Pier 1 Imports stores.  By partnering with the Transportation Manager, this position is accountable for the scheduling and delivery of merchandise to Pier 1 stores, as well as the follow up on the performance of the carrier and condition of the product.  Responsibilities will include all necessary functions to ensure the successful delivery of merchandise to our stores in a timely, cost-effective and undamaged manner, while providing the highest level of service to our internal and external customers, with a continuous acceleration towards excellence.

 

 

Thought Leadership

  • Advocate for Pier 1 Stores and primary liaison to the Distribution Center.
  • Builds relationships with Store Managers, Regional Managers, and Divisional Directors, along with the local DC team, in order to execute strategies.
  • Maintains a passion for customer service and is proactive in improving customer satisfaction as the primary DC resource DC for Stores.
  • Understands the importance of responding to stores for special, and routine, needs throughout the day
  • Identifies opportunities and eliminates obstacles in order to allow efficient flow of merchandise to Stores.
  • Make A Difference - Work as a team, grow professionally, impact our community and impress, delight and respond to our customer.

 

Results Leadership

§  Supports DC in achieving aggressive goals and objectives as outlined in the Key Performance Indicators (KPI’s) of Safety, Service, Quality and Cost.

  • Daily routing and scheduling of store deliveries.
  • Works cross-functionally with the Stores and DC team to reduce product damage by aggressively tracking DC Receipt Exceptions (damage claims from the stores) to identify high dollar claim skus and stores and working with the stores to identify damage trends.
  • Tracks Carrier On-Time performance, communicates daily with the Stores in regard to On-time performance, and works with the DC team and carriers to realize the DC goal of +99.0%.
  • Visit stores to keep lines of communication open and to build relationships with the customer.

§  Implements and supports process improvements by open communication, coaching store associates and meeting established deadlines.

§  Ensures compliance with company policies and procedures.

§  Fills in for Shipping Clerical as needs arise.

  • Make It Happen - Use your talents, show initiative, take sensible risks, make a decision and follow through.

 

Personal Leadership

 

  • Establishes effective partnership with the DC management team.

§  Is accessible to stores and all DC associates.

  • Demonstrates a passion for the business that inspires others.
  • Accepts feedback and continually looks for ways to develop self.

§  Ensures all job related issues are resolved in prompt, professional and impartial manner.

  • Maintains highest ethical standards and values.
  • Works collaboratively with others to support an environment that promotes the exchange of ideas and best practices.
  • Models the Mission, Vision and Values of the Distribution Center; interacts with associates openly, honestly, and consistently, ensuring all associates are treated with dignity and respect.
  • Make A Point - Communicate openly, listen earnestly, give feedback honestly and take input graciously.
  • Make It Personal - Be passionate, be accessible, be accountable, respect others and do the right thing even when no one is looking.

 

Requirements

Must possess outstanding communication skills.

Adheres to Pier 1 policies as defined in DC Associate Handbook including the Code of Conduct.

Experience in Transportation/Distribution/Supply Chain Management/WMS.

Regular on-time attendance.

Ability to work more than 40 hours per week, based on business needs.

Ability to work as scheduled, including weekends, evenings and holidays.

Ability to travel as required.

Any other tasks as assigned

 

 

Education/Experience

3 plus years experience in a Customer Service/Retail environment.

 

The above statements are intended to describe the general nature and level of work that is expected to be performed.  They are not intended to be construed as an exhaustive listing of all responsibilities, duties and skills required.